Frequently Asked Questions (FAQs) – Mikeson Engines
1. What types of engines do you sell at MikesonEngines.com?
We specialize in a wide range of high-performance and durable power solutions, including generators, outboard engines, crate engines, horizontal engines, pumps, and Suzuki marine and industrial engines. Whether for marine, automotive, or commercial use, we’ve got the power equipment you need.
2. Do you offer financing options for engine purchases?
Yes, we provide flexible financing options to help you purchase engines, generators, and other products without paying the full amount upfront. You can apply at checkout and choose a plan that fits your budget. Approval is fast, and most customers receive a decision instantly.
3. Are your products new or refurbished?
We offer brand-new, factory-sealed products, sourced directly from trusted manufacturers and suppliers. Every engine or machine is inspected before shipment to ensure quality, safety, and performance.
4. How do I know which engine or product is right for me?
Our team is always ready to assist you. Whether you’re looking for a marine engine, a standby generator, or an industrial pump, we can help you choose the right product based on your project needs. Use our live chat or email us for personalized support.
5. What is your return policy?
We accept returns of unused, uninstalled products within 14 days of delivery. Items must be in their original packaging with all accessories included. Returns require prior authorization (RMA). For more information, visit our Returns Policy page.
6. How long does shipping take?
Shipping times vary based on location and product availability, but most orders are processed and shipped within 1–3 business days. You’ll receive tracking details once your order is on the way. Expedited shipping options are available at checkout.
7. Do you offer warranties on your products?
Yes. Most of our products come with a manufacturer-backed warranty, and some include extended protection plans. Specific warranty details can be found on individual product pages or by contacting us directly.
8. Can I get replacement parts or maintenance services through your site?
While we primarily sell complete units, we can assist you in sourcing replacement parts or connecting you with authorized service centers depending on your product and location. Contact our support team for assistance.
9. Do you ship internationally?
At this time, we primarily ship within the United States and Canada. For bulk international orders or distributor inquiries, please contact us directly at info@mikesonengines.com.
10. How can I contact customer support?
You can reach our support team through our Contact page, by emailing support@mikesonengines.com, or by using the live chat feature during business hours. We’re here to answer your questions and ensure a smooth buying experience.